At Aymofficial.com, customer satisfaction is our top priority. We understand that you may need to cancel an order or return an item, and we are here to assist you with a smooth and hassle-free process. Please read the following policy to understand how cancellations, returns, and refunds are handled.

1. Order Cancellation

Cancellation by Customer

• You can cancel your order within 24 hours of placing it or before it has been shipped, whichever comes first. After this period, cancellations may not be possible as your order may have already been processed for shipping.
• To cancel an order, please contact our Customer Support team at [Email: contact@aymiofficial.com
  Phone: 8373987612] with your order number.
• Once your cancellation request is approved, a full refund will be processed to your original payment method.

Cancellation by Aymiofficial
We reserve the right to cancel any order due to issues such as:

• Stock unavailability
• Payment processing issues
• Inaccurate shipping details or suspected fraudulent activity

If we cancel an order, we will notify you promptly and process a full refund.

2. Return Policy

We want you to love our products. However, if you are not fully satisfied, you may return eligible items in line with the following guidelines:

Return Window

• You may initiate a return within 7 days of receiving the product.
• To be eligible for a return, the product must be unused, undamaged, and in its original packaging, including all accessories, tags, and labels.

Return Requirements
To process your return, you must provide:

• The original purchase bill or proof of purchase.
• A clear image of the product showing that it is in good condition and free from any damage.

Non-Returnable Items
Certain items may not be eligible for returns. These may include:

• Products purchased on final sale
• Gift cards or vouchers

Return Process
To initiate a return:

1. Contact our Customer Support team at [Email: contact@aymiofficial.com, Phone: 8373987612] with your order number, reason for return, and proof of purchase.
2. Include a clear image of the product to verify its condition.
3. Our team will review your request and provide return instructions if the return is approved.

3. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5 business days. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

Conditions for Full Refunds
A full refund will be issued under the following conditions:

• The product is returned in its original condition, unused, and undamaged.
• The product return includes a valid proof of purchase and images verifying the product’s condition.
• The return is initiated within the 7-day return window.

Non-Refundable Items
Refunds will not be issued for:

• Damaged  products (unless damaged upon delivery)
• Products returned without a valid purchase bill and images proving condition
• Items specified as final sale or non-returnable at the time of purchase

4. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at [Email: contact@aymiofficial.com, Phone: 8373987612] with:

• A description of the damage
• Clear images showing the damage
• Your order number and purchase details

We will review your request and, if approved, offer a replacement or a full refund.

5. Contact Us

If you have any questions or need assistance with a cancellation, return, or refund, please reach out to us. Our Customer Support team is here to help.

Customer Support
Email: contact@aymiofficial.com
Phone: 8373987612